FAQ

frequently asked questions

Can you accommodate allergies and/or dietary restrictions?

Absolutely! We would be more than happy to curate a custom menu to fit your needs.

 

How do I secure my event date?

Your desired event date and time is subject to availability. To secure your date/time, we require a 25% nonrefundable deposit and a signed event contract. The deposit amount is put towards your final bill. 

 

What is your cancellation policy?

If you need to cancel your contracted event, we will retain the deposit fee as liquidation. Deposits for cancelled events can be applied to a new event date, presented at the time of cancellation, which may occur no more than one year from the originally scheduled date.

 

When do you need a final guest count?

We require final counts no later than one week out from the event date.

 

Do you offer tastings?

Yes! To schedule a tasting, please send us an email at rolls.homewood@gmail.com

Fees apply and vary on menu type and guest count.

 

What additional charges can I expect, other than cost of food?

For each event, we charge sales tax of 10% as well as a service fee for all staffed events. The service fee covers admin work, planning, consultations, decor, food stations/platters, etc. For a detailed estimate, please contact us via email.

 

Is gratuity included?

We do not include gratuity, but it is always appreciated. Gratuity is left to the customer's discretion.

 

Do you provide drop-off services?

Yes! We are happy to drop off or stay and service the event (for an additional fee). All drop off orders will be delivered in disposable platters/dishes.